1. Introduction

M&M Quality Appliance LLC, doing business as Appliance Geekz (“Appliance Geekz,” “we,” “us,” or “our”), respects the privacy of our customers and website visitors.

This Privacy Policy explains how we may collect, use, store, and disclose information when you visit our website, submit a service request, communicate with our office, or otherwise interact with Appliance Geekz.

2. Information We May Collect

Depending on how you interact with us, we may collect information including:

• Name
• Service address
• ZIP code
• Telephone number
• Email address
• Appliance brand, model number, and serial number
• Descriptions of appliance problems or error codes
• Manufacturer, warranty, dispatch, or authorization information
• Photographs and files you voluntarily upload
• Information regarding parts shipped to your residence
• Communications you send to our office
• Service-request and appointment-related information

Our website and its service providers may also automatically receive certain technical information, such as IP address, browser type, device information, referring pages, and basic website activity.

3. How We Use Information

Information collected through our website or during the service process may be used to:

• Review and process service requests
• Determine service-area availability
• Schedule and coordinate appliance service
• Diagnose and prepare for appliance repairs
• Identify or order appropriate parts
• Communicate service updates
• Respond to customer questions
• Document appliance condition and completed service
• Coordinate manufacturer or warranty service
• Maintain business and service records
• Protect our customers, technicians, company, and website
• Comply with applicable legal or contractual requirements

4. Photographs and File Uploads

Customers may be asked to provide photographs of appliances, model and serial-number labels, error displays, installed or shipped parts, or other information relevant to a service request.

Information and photographs submitted to us may become part of the service record and may be used for diagnostic, documentation, warranty, manufacturer, parts, quality-control, or service-related purposes.

5. Manufacturer and Warranty Service

When Appliance Geekz performs work associated with a manufacturer, warranty administrator, service contract provider, or similar program, information relevant to the service request may be shared with those organizations when reasonably necessary to process, document, authorize, perform, or complete the service.

6. Service Providers

We may use third-party service providers to operate portions of our website and business systems. These may include website hosting, form-processing, email-delivery, security, communications, scheduling, warranty-management, and other technology providers.

Information may be processed by these providers when necessary for them to perform services on our behalf.

7. Email Communications

When you submit a service request or otherwise provide your email address, we may use that address to send service confirmations, appointment information, service updates, requests for additional information, and other communications related to your request.

8. Text Messages and Telephone Communications

If you provide a telephone number, Appliance Geekz may use it for service-related calls or text messages, including appointment coordination, technician arrival information, requests for additional appliance or parts information, and service updates.

9. Cookies and Website Technology

Our website or services used by the website may use cookies or similar technologies that are necessary for website functionality, security, performance, or basic analytics.

Your browser may allow you to control or delete cookies through its privacy settings. Disabling certain cookies may affect website functionality.

10. How We Share Information

We do not sell customer personal information as part of our appliance-repair business.

Information may be disclosed when reasonably necessary to:

• Provide or coordinate requested services
• Work with manufacturers or warranty administrators
• Use vendors or service providers supporting our operations
• Protect the rights, property, or safety of customers, employees, technicians, or the company
• Investigate suspected fraud, abuse, or security incidents
• Comply with applicable laws, court orders, or lawful governmental requests

11. Data Security

We use reasonable administrative and technical measures intended to protect information under our control. However, no website, email system, electronic transmission, or storage system can be guaranteed to be completely secure.

12. Data Retention

We may retain service records, communications, photographs, warranty information, and other information for as long as reasonably necessary for business operations, service history, warranty administration, recordkeeping, dispute resolution, legal compliance, or other legitimate business purposes.

13. Children’s Privacy

Our website and appliance-repair services are intended for adults requesting household appliance service. We do not knowingly solicit personal information from children through our service request process.

14. Third-Party Websites

Our website may contain links to websites or services operated by third parties. Appliance Geekz is not responsible for the privacy practices, content, or security of third-party websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website, technology, service providers, or applicable requirements.

The effective date shown at the top of this page indicates when this Privacy Policy was most recently updated.

16. Contact Us

Questions or requests concerning this Privacy Policy or information submitted to Appliance Geekz may be directed to our office through the contact methods provided on our website.

M&M Quality Appliance LLC
d/b/a Appliance Geekz